FAQ
COMMERCIAL FLAGPOLES
How much is the shipping for the commercial flagpoles?
Shipping for most of our commercial flagpoles is 100% free! We cover the shipping costs, allowing you to enjoy the convenience of having your flagpole delivered without any additional charges. We also reserve the right to charge a flat rate or market price shipping fee on some flagpoles but you will be notified ahead of time of that potential shipping fee.
How long until I get my commercial flagpole?
Processing an order for a commercial flagpole typically takes anywhere from 1-7 days. The shipping time can vary depending on your location in the country. On average, it can take 2-4 weeks for the flagpole to be shipped due to the oblong shape of the flagpole, which requires grouping for shipping.
Anodized flagpoles, which undergo a specialized coating process for enhanced durability and appearance, require additional processing time. Depending on the time of year, processing an anodized pole can take 6-14 weeks before it is ready to ship. This extended timeframe is necessary to ensure the highest quality finish.
Please note that during high-demand periods, shipping times may be longer. We appreciate your patience and assure you that we're working diligently to get your commercial flagpole to you as quickly as possible.
Can you fly 2 flags at once on a commercial flagpole?
Yes! Our commercial flagpoles are designed to allow the flying of two flags simultaneously. Sometimes, extra hardware is required to fly more than one flag. We also recommend using the associated flag sizes for your specific commercial flagpole. Please ask our sales or support team for the recommended flag sizes for your flagpole. (support@hdflagpoles.com)
Can I fly a flag at half-staff on a commercial flagpole?
Absolutely! Our commercial flagpoles are engineered to easily accommodate flying a flag at half-staff. No additional hardware is required for this purpose, allowing you to show respect and honor as needed.
Can I install a commercial flagpole myself?
Installing a commercial flagpole may require specialized skills and equipment due to its larger size and height. We recommend consulting with a professional installer or a local general contractor who has experience in flagpole installations. They can ensure proper installation and compliance with any local regulations or safety requirements.
Does everything needed come with the commercial flagpole?
When you purchase a commercial flagpole, you will receive the necessary components and accessories to complete the installation. However, please note that additional items, such as installation materials, may be required and are not included with purchase.
What happens if my commercial flagpole is damaged?
We stand behind the quality of our commercial flagpoles and offer a lifetime, factory warranty on specific commercial shafts. Please refer to the product details or reach out to our customer support team for information on the warranty coverage. In the event of any damage during the warranty period, we will work with you to address the issue and find a suitable resolution.
PAYMENTS
How long does it take for payments to process at HD Flagpoles?
At HD Flagpoles, we utilize Shopify's secure payment system to process payments. Here's an overview of the payment processing timeframe:
Payment Processing: Payments made through our website using Shopify's secure payment system are typically processed instantly. This means that once you submit your payment information, it goes through a secure and efficient process, and the payment is authorized in real-time.
Confirmation and Order Processing: After your payment is successfully processed, you will receive a confirmation of your order via email. Our team will then proceed to process your order, including preparing the items for shipment and arranging for any necessary logistics.
It's important to note that while the payment processing is typically instant, the overall order fulfillment process, including order preparation and shipping, may take additional time as mentioned in the respective FAQs related to specific products or services.
If you encounter any issues or have concerns regarding the payment processing or if you require further assistance, please don't hesitate to reach out to our customer support team. We're here to ensure a smooth payment experience and address any questions you may have.
How long does it take for refunds to process at HD Flagpoles?
Once a refund or return is approved at HD Flagpoles, we strive to process the refund as quickly as possible. Here's an overview of the typical timeframe:
Refund Processing: After a return or refund is approved, the refund processing time is generally within 3-7 business days. During this period, we verify the returned item's condition and initiate the refund process.
Crediting Customer Accounts: The actual time it takes for the refund to appear in your account can vary depending on several factors. Typically, it takes approximately 3-7 days for the refund to be credited back to your original payment method. However, please keep in mind that the specific timing may depend on your financial institution and their processing times.
It's important to note that while we strive to process refunds promptly, the actual timing of the refund appearing in your account may be influenced by external factors beyond our control.
If you have any concerns or questions about the refund process, please don't hesitate to reach out to our customer support team. We're here to assist you and provide any necessary updates regarding your refund.
How does a charge from HD Flagpoles appear on a customer's billing statement?
When you make a purchase from HD Flagpoles or HDFlagpoles.com, the charge on your bank account or credit card statement will appear as "HD FLAGPOLES." This description helps you easily identify the transaction related to your purchase from our website.
We believe in maintaining transparency and ensuring that our customers can easily recognize charges on their billing statements. If you have any concerns or questions about a specific charge, please don't hesitate to contact our customer support team. We're here to provide you with any necessary information or clarification regarding your transaction.
REFUNDS & RETURNS
What is the return policy for flagpoles purchased from HD Flagpoles?
At HD Flagpoles, we understand that sometimes things don't work out as planned. If you need to return a flagpole, you have 7 days from the time of physically receiving the flagpole to submit a return request. We kindly ask that you reach out to our customer support team (support@hdflagpoles.com) within this timeframe to initiate the return process.
How are return requests for flagpoles handled?
Each return request for a flagpole is reviewed on an individual basis. Our team will carefully assess the situation and aim to provide the best possible solution for you. Please note that we reserve the right to approve or deny return requests at our discretion, taking into account various factors such as the condition of the flagpole and the reason for the return.
We strive to make the return process as smooth and hassle-free as possible, so we appreciate your understanding in this matter. Our dedicated customer support team is here to assist you throughout the return process and address any concerns or questions you may have.
Remember, if you need to initiate a return, make sure to contact us within 7 days of receiving your flagpole. We're committed to ensuring your satisfaction with our products and services.
Who is responsible for the freight or shipping cost when returning a flagpole?
When it comes to returning a flagpole purchased from HDFlagpoles.com, we kindly ask our valued customers to assume responsibility for the freight or shipping costs associated with the return. This means that if you decide to initiate a return, you will be responsible for arranging and covering the shipping expenses.
We understand that return shipping costs can be an inconvenience, but as a small business, we strive to maintain competitive pricing and offer high-quality products. By shifting the responsibility for return shipping costs to the customer, we can continue to provide exceptional value and ensure the best possible prices for our flagpoles.
Rest assured, our team is always available to guide you through the return process, provide assistance with selecting a reliable shipping method, and answer any questions you may have regarding the return shipping costs. Contact support@hdflagpoles.com.
How can I start a return for a flagpole purchased from HD Flagpoles?
Initiating a return is a straightforward process at HD Flagpoles. To start a return, simply reach out to our friendly customer support team by sending an email to support@hdflagpoles.com. Please include your order details and the reason for the return in your email. Our dedicated team will promptly assist you with the next steps.
If your return is accepted, we'll work closely with you to coordinate the shipping process. This will include providing you with detailed instructions on how and where to send the package or how to schedule a pickup of your return. We understand that every situation is unique, so we'll strive to find the most convenient solution for you.
It's important to note that returns sent back to us without prior approval will not be accepted. To ensure a smooth return process and efficient handling of your return, please make sure to contact our customer support team and obtain the necessary approval before sending the package back to us.
If you have any additional questions or concerns about our return process, feel free to reach out to our customer support team at support@hdflagpoles.com. We're here to provide you with the assistance you need.
What are the eligibility criteria for a return at HD Flagpoles?
To be eligible for a return, we kindly ask that you ensure your item meets the following criteria:
Condition: The flagpole must be in the same condition as when you received it. It should be unused and uninstalled, free from any signs of wear, damage, or alterations.
Packaging: Please ensure that the flagpole is returned in its original packaging. This includes any protective materials, labels, or accessories that were included with the product.
Shipping Documentation: We request that you include the original shipping documentation or any relevant paperwork that was included with your order. This will help us efficiently process your return.
Proof of Purchase: To initiate a return, you will need to provide proof of purchase, such as a receipt, order number, or any other form of documentation that validates your purchase from HDFlagpoles.com.
Meeting these eligibility criteria will help ensure a smooth and successful return process. Our team will thoroughly inspect the returned item to verify its condition and compliance with the requirements mentioned above.
If you have any questions about the eligibility criteria or need further clarification, please don't hesitate to reach out to our customer support team. We're here to assist you throughout the return process.
What happens if I send a return without obtaining approval from HD Flagpoles?
At HD Flagpoles, we kindly ask that all returns be approved by our support team before initiating the return process. Any unapproved returns will be considered invalid and, therefore, denied.
If you choose to send a physical good or flagpole to our location without our knowledge or without obtaining approval for a return first, it will be dealt with at our discretion. We highly recommend reaching out to our support team via email at support@hdflagpoles.com to ensure a smooth and efficient return process.
We understand that circumstances may arise that lead to confusion or miscommunication. If you accidentally send a return without approval, please contact our customer support team as soon as possible. We will do our best to assist you and find a suitable solution.
Our aim is to provide exceptional customer service, and by ensuring that returns are approved in advance, we can better manage the process, handle the returned items appropriately, and provide you with the assistance you need.
If you have any further questions or concerns about our return policy or the approval process, please don't hesitate to contact our customer support team. We're here to help!
What should I do if I receive a defective, damaged, or incorrect item?
We understand that receiving a defective, damaged, or incorrect item can be disappointing, and we apologize for any inconvenience caused. At HD Flagpoles, we strive to ensure that every order is carefully inspected and packaged to meet our high-quality standards. However, if you do encounter such an issue, we're here to assist you in making it right.
Upon receiving your order, we kindly ask that you inspect the items promptly. If you discover any defects, damages, or if you receive the wrong item, we request that you contact us immediately. Simply reach out to our customer support team, providing details of the issue, along with any supporting documentation or photographs if applicable. This will allow us to evaluate the situation thoroughly and take the necessary steps to resolve the issue promptly.
Our dedicated customer support team is committed to providing exceptional service, and we will work closely with you to address the problem and find a suitable solution. Whether it involves replacing the item, providing a refund, or taking any other necessary action, we will do our best to ensure your complete satisfaction.
Your feedback and communication are vital to us, as they enable us to continuously improve our processes and better serve you in the future. We appreciate your cooperation in promptly reporting any damages, defects, or incorrect items.
If you have any further questions or concerns regarding damaged, defective, or incorrect items, please don't hesitate to reach out to our customer support team. We're here to assist you every step of the way!
How does the exchange process work at HD Flagpoles?
At HD Flagpoles, exchanges are handled at our discretion. By completing a purchase with us, you agree to these terms. We understand that sometimes you may wish to exchange an item for a different size, color, or variant. To ensure a smooth and efficient exchange process, we recommend following these steps:
Return Process: The fastest way to ensure you get the item you want is to initiate a return for the original item. Please follow the return process outlined in our returns page. Once your return is accepted, you can proceed with a separate purchase for the new item. This allows us to process each transaction efficiently and provide you with the best customer service possible.
Freight and Shipping Costs: It's important to note that the customer is responsible for the freight and shipping costs associated with an exchange. This includes both the return of the original item and the shipment of the new item. We appreciate your understanding in this matter, as it enables us to continue offering competitive pricing and high-quality products.
Our customer support team is here to assist you throughout the exchange process. If you have any questions or require further guidance, please don't hesitate to contact us at support@hdflagpoles.com. We're here to help you find the right solution.
Are there any exceptions to the return, exchange, and refund policy at HD Flagpoles?
At HD Flagpoles, all returns, exchanges, and refunds are subject to our discretion. By completing a purchase with us, you agree to these terms. However, we understand that unforeseen events can occur, and we are committed to working with you on any legitimate return issues that may arise.
We value our customers and aim to provide exceptional service, so if you have any questions or concerns about your specific order return, we encourage you to get in touch with our customer support team. We will carefully review your situation and do our best to find a suitable solution.
While we strive to maintain consistent policies, we recognize that there may be unique circumstances that warrant exceptions. We appreciate your understanding in this matter, as it allows us to address individual cases effectively and maintain the quality of our products and services.
If you have any further questions or need assistance with your order return, please don't hesitate to contact our customer support team at support@hdflagpoles.com. We're here to help and ensure your satisfaction.
How are refunds processed for returns and exchanges at HD Flagpoles?
At HD Flagpoles, all returns, exchanges, and refunds are subject to our discretion. By completing a purchase with HD Flagpoles LLC, you agree to these terms. If your return is approved, you will be automatically refunded on your original payment method once we've received the product and completed the necessary verification process.
Please note that it may take some time for the refund to post to your financial account. Typically, refunds are processed within 3-7 business days after we have received the returned item. However, the exact timing of the refund appearing in your account can vary depending on your financial institution's policies and processing times.
We appreciate your patience during this period, as it allows us to carefully inspect the returned item and ensure that the refund is processed accurately. Rest assured, our team will make every effort to handle the refund as swiftly as possible.
If you have any concerns or questions about the refund process, please don't hesitate to reach out to our customer support team. We're here to assist you and provide any necessary updates regarding your refund.
SHIPPING
How long does it take for a commercial flagpole to ship from HD Flagpoles?
The shipping times for commercial flagpoles at HD Flagpoles can vary depending on several factors. Here's a breakdown of the estimated timeframes:
Processing Time: If the flagpole is in stock, we typically require 1-7 days to process the order. During this time, we carefully prepare the product for shipment, ensuring it meets our quality standards.
Shipping Time for Standard Poles: Due to the oblong shape of flagpoles, they are shipped via freight, in groups rather than individually. As a result, shipping can take anywhere from 2-4 weeks. This timeframe allows us to coordinate efficient logistics for the delivery of your flagpole.
Anodized Pole Processing Time: Anodized flagpoles, which undergo a specialized coating process for enhanced durability and appearance, require additional processing time. Depending on the time of year, processing an anodized pole can take 6-14 weeks before it is ready to ship. This extended timeframe is necessary to ensure the highest quality finish.
Please note that these timeframes are estimates and can vary depending on factors such as stock availability, order volume, and seasonal demand. We make every effort to provide accurate shipping estimates and keep you informed about the progress of your order.
If you have any specific questions about the shipping timeframe for a particular commercial flagpole or need further clarification, please feel free to contact our customer support team. We're here to assist you and provide you with the most up-to-date information regarding your order.
How long does it take for residential/telescoping flagpoles to ship at HD Flagpoles?
The shipping times for residential and telescoping flagpoles at HDFlagpoles.com can vary based on the type of flagpole and the time of year. Here's a breakdown of the estimated timeframes:
Telescoping Flagpoles:
Processing Time: Depending on the time of year, telescoping flagpoles typically require 24 to 48 hours to process. During this time, we ensure that the flagpole is prepared and packaged for shipment with utmost care.
Shipping Time: Once processed, telescoping flagpoles are shipped via UPS or USPS. The shipping duration for these flagpoles usually ranges from 3 to 7 days, depending on your location and the chosen shipping method.
Non-Telescoping Residential Flagpoles:
Processing Time: Non-telescoping residential flagpoles follow the same processing time as commercial flagpoles, which is typically 1-7 days.
Shipping Time: Similar to commercial flagpoles, non-telescoping residential flagpoles are shipped in groups due to their oblong shape. Therefore, shipping can take anywhere from 2 to 4 weeks.
Anodized Non-Telescoping Residential Flagpoles:
Anodizing a non-telescoping residential flagpole can require additional processing time if that flagpole is out of stock. Depending on the time of year, this process can take approximately 6-14 weeks to complete. This duration allows us to ensure the highest quality anodized finish on the flagpole.
Please bear in mind that these timeframes are approximate and can vary depending on factors such as stock availability, order volume, and seasonal demand. We make every effort to ensure timely processing and shipping of your flagpoles.
If you have any specific questions about the shipping timeframe for a particular residential or telescoping flagpole or require further clarification, please feel free to reach out to our customer support team. We're here to provide you with the most accurate and up-to-date information regarding your order.
How long does it take for flags and accessories to ship at HD Flagpoles?
At HD Flagpoles, we strive to process and ship accessories in a timely manner. Here's an overview of the estimated timeframes:
Processing Time: Accessories typically require 24 to 48 hours to process. During this time, we ensure that the accessories are carefully inspected, packaged, and prepared for shipment. Our team works diligently to ensure a smooth processing stage.
Shipping Time: Once the accessories are processed, the average shipping time for accessories is 3 to 7 days. This timeframe provides an estimate of the duration it takes for the package to reach its destination. However, please keep in mind that actual shipping times may vary depending on factors such as your location and the chosen shipping method.
Larger accessories such as ground sleeves or items that require special handling may take longer to ship. The specific shipping timeframe for these larger accessories will depend on factors such as the size, weight, and shipping restrictions associated with the particular item.
We always strive to provide accurate shipping estimates, but please note that unforeseen circumstances or external factors beyond our control can impact shipping times. Our goal is to ensure that your accessories are delivered to you in a timely and satisfactory manner.
If you have any specific questions about the shipping timeframe for a particular accessory or need further clarification, please feel free to reach out to our customer support team. We're here to assist you and provide you with the most up-to-date information regarding your order.
TELESCOPING FLAGPOLES
How much is the shipping for the HD Telescoping Flagpoles?
Shipping for both the 20' and 25' HD Telescoping Flagpoles is 100% free! We take care of the shipping costs, so you can enjoy the convenience of having your flagpole delivered to your doorstep without any additional charges.
How long until I get my HD telescoping flagpole?
Generally, it takes 24-48 hours to process an order for the 20' & 25' HD Telescoping Flagpoles. The average shipping time is 3-7 days, depending on your location within the country. Please note that during the summer season, there may be longer wait times due to increased demand. We appreciate your patience and assure you that we're working diligently to get your flagpole to you as quickly as possible.
Can you fly 2 flags at once on a HD telescoping flagpole?
Absolutely! Both the 20' and 25' HD Telescoping Flagpoles allow you to fly two flags simultaneously. We recommend using a smaller flag, preferably 3' x 5', for your second option. However, we do not recommend flying three flags at the same time.
Can I fly a flag at half-staff on an HD telescoping flagpole?
Yes, the bulletproof engineering of both the 20' and 25' telescoping flagpoles enables you to easily fly a flag at half-staff without the need for any additional hardware. You can show respect and honor by displaying the flag at half-staff when required.
How tall is the HD telescoping flagpole when fully extended and collapsed?
The 20' HD Telescoping Flagpole stands at a height of 20' when fully extended and collapses to a height of 7'. Similarly, the 25' HD Telescoping Flagpole reaches a height of 25' when fully extended and collapses to a height of 7'. This telescoping feature allows for easy adjustment and storage.
Can I install an HD telescoping flagpole myself?
Absolutely! Both the 20' and 25' telescoping flagpoles are designed for simple installation using common household tools and basic supplies available at your local hardware store. The installation instructions provided with your order will guide you through the process. If you require assistance, a local general contractor can easily lend a helping hand.
Does everything I need come with the HD telescoping flagpole?
Yes, you will receive all the necessary parts and accessories required for the installation of the telescoping flagpole, regardless of whether you choose the 20' or 25' model. However, a few minor supplies will still be needed, such as sand, concrete, and a shovel. These items are easily obtainable and help ensure the stability and longevity of your flagpole.
What happens if my HD telescoping flagpole is damaged?
We offer a 10-year manufacturer's warranty on both the 20' and 25' HD Telescoping Flagpoles. This warranty covers any natural damage resulting from wind or weather. In the unlikely event that your flagpole sustains damage within the warranty period, please reach out to us, and we'll assist you in resolving the issue.