01Disclaimer
We reserve the right to approve or disapprove any return. All returns, exchanges and refunds are at our discretion only, by completing a purchase with HD Flagpoles LLC, you agree to these terms.
02Damages and delivery
When your flagpole arrives, before accepting final delivery from the freight company, please perform a detailed inspection of the flagpole itself before signing/approving the delivery. Remove the flagpole, hardware, and flagpole accessories from the box(s) and inspect everything to ensure there are no damages or defects that may have occurred during shipping. Perform the inspection before signing off with the freight company.
If an inspection is not performed upon delivery and you find damage to the flagpole, hardware, and/or flagpole accessories after you've taken possession of the order, you will be responsible for any financial obligation required for a return and replacement order. If there are damages to the flagpole, hardware, and flagpole accessories upon delivery, please refuse delivery and immediately contact us at support@hdflagpoles.com or call 1-866-964-7147.
03Return window
Commercial flagpoles: Commercial flagpoles are inspected at delivery. Open the crate and inspect the pole and hardware with the driver present. If anything is wrong, refuse the delivery and it goes back on the truck. Once a commercial flagpole delivery is signed for, it is not returnable.
All other products: You have 7 days after delivery to request a return. The 7-day window starts on the delivery date confirmed by our shipping partners.
04Return eligibility
To be eligible for a return, your item must be in the same condition that you received it, unused, uninstalled, with the shipping documentation, and in its original packaging. You’ll also need the receipt, order number or proof of purchase.
05Return cost responsibility
This applies to returns that are outside of the damaged flagpole policy that covers flagpoles that were damaged during the shipping process. The customer is responsible for the shipping and handling fees associated with returning a flagpole to the warehouse/factory. Any and all credit card fees, merchant fees, finance fees, freight charges, handling charges, restock charges etc. will be covered by the customer.
Flagpoles kept after delivery: If you accept the delivery, keep the flagpole after the truck leaves and later decide to return it, a 50% restocking fee applies, plus the full freight cost of returning it to the warehouse/factory.
06Unapproved returns
All returns must be approved with our support team first, any unapproved returns will be considered invalid and therefore denied. Any physical goods or flagpoles sent to our location without our knowledge, without our approval or without being approved for a return first, will be dealt with at our discretion.
07How to start a return
To start a return, you can contact us at support@hdflagpoles.com. If your return is accepted, we'll work with you to coordinate shipping process, including instructions on how and where to send your package or how to schedule a pickup of your package or how to pay for the return. Items sent back to us without first approved for a return will not be accepted.
08Laws, codes, restrictions
In the case that there's an unknown law, code or restriction in place by an authoritative body that legally prohibits the customer from installing the flagpole, the customer is still responsible for the return, should it be accepted. We recommend that all customers spend time reading the local laws, before making a purchase. HD Flagpoles is not responsible for returns on orders that don't meet local or otherwise legal requirements.
09Exceptions
All returns, exchanges and refunds are at our discretion only, by completing a purchase you agree to these terms. We understand unforeseen events take place and will work with you on any legitimate return issues. Please get in touch if you have questions or concerns about your specific order return.
10Gift cards
Unfortunately, we cannot accept returns on sale items or gift cards.
11Exchanges
All returns, exchanges and refunds are at our discretion only, by completing a purchase you agree to these terms.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
12Refunds
All returns, exchanges and refunds are at our discretion only, by completing a purchase with HD Flagpoles LLC, you agree to these terms. If approved for a return, you’ll be automatically refunded on your original payment method once we've received the product. Please allow 3-7 days for the refund to post to your financial account.