Refund policy

Return window
Commercial flagpoles are inspected at delivery. Open the crate and inspect the pole and hardware with the driver present. If anything is wrong, refuse the delivery and it goes back on the truck. Once a commercial flagpole delivery is signed for, it is not returnable.

All other products can be returned within 7 days of delivery. The 7-day window starts on the delivery date confirmed by our shipping partners.

Eligibility
Items must be unused, uninstalled, and in the original packaging with the shipping documentation, plus your receipt, order number, or proof of purchase.

How to start a return
Email support@hdflagpoles.com or call 1-866-964-7147. All returns must be approved first. Items sent back without approval will not be accepted. Once approved, we'll send instructions for shipping or pickup.

Damages and issues
Inspect your order at delivery. If anything is damaged or wrong, note it on the delivery paperwork and contact us immediately so we can make it right.

Return costs
Outside of shipping damage, the customer is responsible for return shipping and any restocking charges.

Non-returnable
Custom or special-order items, sale items, and gift cards.

Refunds
Once we receive and inspect your return, approved refunds go back to your original payment method. Please allow 3 to 7 days for it to post.

Full details: Returns & Refunds Policy