I cannot put into words my surprise and satisfaction with every single piece of the purchasing process and actual product. It isn't every day that you use a company's "contact us" email link that not only do you get a response within 24 hours of submission but your response is from the president of the company! Talk about leading from the front as we did in the military. Very refreshing to say the least. Add to that, we even exchanged emails on the weekends! Taking care of business outside of "duty hours" is unheard of in this day and age but not here at HD Flag Poles. As for the product - I cannot be happier. Everything was shipped together in one shipment. Everything was as expected based upon the website's description. The install was straight forward as outlined on the website. My flag pole has been in for a couple of weeks and as of last night was tested by an Arizona Monsoon Storm. While I cannot tell you exact what the wind speed was, I can tell you that the flag and pole both withstood what mother nature was dishing out (I only wish I could say the same for one my favorite trees in the backyard). There isn't an option here to upload any pictures or videos so I uploaded the video of the storm last night. You can see Old Glory and the HD Flag Pole in action standing proud against Mother Nature here: https://youtu.be/JphT9k7Do-Q I am very pleased and am recommending HD Flag Poles to everyone I know.